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FAQ: Delivery & Warranties

1). When can I expect delivery?

Most of our products are shipped directly from our suppliers, and can be expected within 1-2 weeks from the receipt of payment. You will be notified by email if there will be any delays in the shipping of your item. Should you not have received your item within 2 weeks time, please contact [email protected]

2). What is the cost of delivery?

The winner of the product pays for the shipping and handling fees. For specific costs please refer to the red 'More Info' tab next to each product or click on the photo of the auction item.

3). Is it ok to give or sell an item I won to someone else?

Once you have received an item you are welcome to do with it as you please. However, you should open and inspect it immediately before or after delivery for damaged, defective or incorrect items. Failure to notify uBid of a problem with your item within 5 days of signing for it constitutes acceptance of the item as it is.

4). The item I won and received is broken. What do I do?

 If an item is not working, it can sometimes be useful to check the manufacturer’s website or call their helpline for assistance. Many of the most common problems are easily solved without having to return the product. For damaged items, please contact us at [email protected] within 3 days upon receiving. We work with different suppliers who are happy to help identify any problems and to replace faulty items, if necessary.

Important: Please don’t return the item without first contacting us – this will likely delay the time it takes to replace your item if it is damaged.

5). Is there a guarantee on auctioned products?

All our products are sourced from reliable supplier and come with original manufacturer warranty. Purchased items are subject to the manufactures warranty and should be handled through the manufacturer. The warranty period is depending on manufacturer definition. 

6). Can I get a refund on an item I have won?

 Yes as long as it is within 7 days of delivery. However, the item must be in its original packaging and must not be damaged.

 Please contact our customer service team for details of what to do, making sure to provide them with the following information:

  1. Your user ID, full name & IC # 
  2. Product details
  3. Reason for returning the product.

Please note that we cannot refund the cost of the bids that you placed on that auction (bids are non refundable) nor do we cover the cost of return shipping.

Note: Please note that we only can offer a refund on the final price of the item you won, not on the cost of the bids placed (on that product), nor on the delivery costs